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Welcome to the Work Control Center

The Work Control Center process all requests for:

  • Maintenance and repair of buildings
  • Maintenance of campus grounds
  • Custodial services
  • Event set-ups and small on-campus moves
The Work Control Center is your contact for all Facilities-related services. The Work Control Center:
  • acts as a liaison between the customer and appropriate Facilities Services personnel for all custodial and maintenance and repair services;
  • assists building occupants in requesting various Facilities services;
  • coordinates and monitors the efficient delivery and quality of our services;
  • helps distinguish between funded maintenance and repair work and unfunded proposed project activity and guides you through the Project Request Form Process; and
  • monitors customer satisfaction and responds to concerns and issues.

The Work Control Center ensures that your work request gets the fastest possible response, and it helps us track your needs and allocate resources to respond to your needs.

Due to the large volume of calls received, we ask that you call-in maintenance emergencies only. For maintenance emergencies call 346-4219. All other requests should be submitted electronically through the Internet Service Desk portal at http://ais-srv2.uwsp.edu:82/.

Submitting your requests electronically provides the following advantages:

  • Faster Processing, often faster completion
  • Electronic change of status notices
  • Work history
  • Better tracking of work and costs
*We first process requests according to campus work order priorities and then on a “first in, first out” basis.
Working with Facilities Services

Each college or department is encouraged to assign a department coordinator—typically your Academic Program Assistant—to act as the primary liaison with Facility Services. Anyone from your college or department can be identified as a coordinator, and you may have more than one coordinator. In addition, we encourage each building on campus to be assigned a building coordinator to work with Facility Services staff directly to resolve facility-related issues.

In some cases the coordinator processes departmental work requests, initiates requests for routine maintenance, monitors the status of requested work, and facilitates activities such as planned utility outages. He or she is trained to use our online work request system and is briefed on how to work with Facilities Services in the most efficient and effective manner.