present measurable and meaningful statements of what
you want the program to accomplish
Service Outcomes
related to program outcomes
Example: Financial Aid - develop a financial aid
package that ensures that students have enough money to
enroll and stay enrolled in college
Example: Health Center - delivery of health care in
a timely and efficient manner
Learning Outcomes
illustrate the learning that you want to occur
assess outcomes to "know" (cognitive abilities), to
"be" (affective components), and/or to "do" (skills)
Developmental Outcomes
assess affective dimensions or attitudes
examples would include being sensitive to the values
of others, becoming aware of one's own talents and
abilities, and developing an appreciation for life-long
learning