|
|
Travel
News
UW System Administration is pleased to announce a change in travel booking procedures.
Fox World Travel, the University of Wisconsin’s travel agency partner, will introduce a new web-based travel booking tool called Cliqbook. Cliqbook, by Concur Technologies, will replace Travelport at all campuses.
Our campus will
transition to Cliqbook on Monday, November 30, 2009.
(The last day you can use the current booking tool, Travelport, is
11/27/09)
Conversion from Travelport to Cliqbook will be simple. Most user profile information is currently being moved from Travelport to Cliqbook, including name, contact information, travel preferences, airline credits, frequent flyer and rewards club numbers. Existing relationships between travelers and travel arrangers are also being moved.
Some items that will not transfer include:
· Charge card information
· Past trip history
· Information on any upcoming trip booked in Travelport
To enter Cliqbook the first time, your User Id will be your business email address and a generic password of cliqbook (all lower case) should be used. Please log in on November 30 and change the default password, verify that your profile information is correct and enter your charge card information. Please note: If you made changes to your Travelport profile after 10/26/2009, that information will not be moved so you will have to update your Cliqbook profile with any new information the week of November 30th.
If you have an upcoming trip scheduled to occur after November 30th that was booked in Travelport, you must contact Fox World Travel at 866-230-8787 if you want to access information on that trip. There is no fee for this call.
For those employees
who have never used Travelport:
If you have never used Travelport in the past we will
provide you information on how to self-register to use Cliqbook, including how
to complete a profile. Complete
information on how to register and build a profile in Cliqbook will be sent to
the campus in a MOD on 11/30/09.
We are confident that with the conversion to Cliqbook, which offers enhanced capabilities and ease of use, UW campuses will have a higher rate of satisfaction and will increase the use of the new tool. Some of the benefits travelers and travel coordinators will realize with this conversion are:
· Compatibility with all standard internet browsers including Firefox, Safari & Internet Explorer
· User friendly search including an all inclusive airline fare matrix (including Southwest) which will display by schedule, much like many familiar commercial booking sites.
· Pre-booking access to existing unused non-refundable tickets which will allow travelers to make their flight selection based on their inventory.
Continued program benefits that we continue to realize are:
· Electronic fare auditor which searches for and re-books lower fares as found
· 24-hour traveler assistance telephone number
· Ability to book hotel and rental car with air reservation
· Ability to cancel a purchased, non-refundable ticket by 5:00 p.m. the following business day without penalty within Cliqbook
· UW Frequent Flyer account numbers are pre-populated in each employee profile, allowing the UW to earn free tickets for distribution to campuses while also allowing travelers to accrue personal points for future business trips
Because the Cliqbook booking tool is a more costly product (although competitively priced) the price for each airfare booking will increase by $0.25. Below are the contract fees that will go into effect upon implementation of Cliqbook.
· Self-service Cliqbook bookings: $7.25 plus $2.00 airline pass through charge (Please note: this is not a travel agency charge but an airline mandated pass through charge that has been in effect for some time.)
· Agent assisted Cliqbook bookings: $18.25 plus $2.00 airline pass through charge.
· Non-Cliqbook, non-contracted full service agent reservations will remain at the fee of 29.00 + $2.00 airline pass through charge for domestic reservations and $39.00 + $2.00 airline pass though charge for International reservations.
· Our contract does not require using Fox World Travel as a full service travel agency however you may do so according to the non-contract fee schedule outlined above.
Training will be provided via webinar. There are currently 4 sessions available during the week of November 30th. Please sign up for a webinar at the Payment Services website: http://www.uwsp.edu/admin/busaffairs/paymentsrv/. Select “Travel” in the navigation header and click on “Cliqbook”. I highly recommend participating in a webinar to learn about the unique features and functionality of the booking tool. Requirements for the webinars are:
System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista
Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer
Telephone and/or headset for audio